Privacy Policy

Last updated: May 19, 2024

This privacy notice for Upward Trail Ventures LLC, doing business as Hello Video ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Visit our website at https://www.hellovideo.app, or any website of ours that links to this privacy notice

  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@hellovideo.com.

Summary of Key Points

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using the table of contents below to find the section you are looking for.

  • What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

  • Do we process any sensitive personal information? We do not process sensitive personal information.

  • Do we collect any information from third parties? We do not collect any information from third parties.

  • How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.

  • In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

  • How do we keep your information safe? We have organizational and technical measures in place to protect your personal information; however, no system can be guaranteed 100% secure.

  • What are your rights? Depending on your location, you may have certain rights regarding your personal information.

  • How do you exercise your rights? Visit http://www.hellovideo.com/data-request or contact us.

Table of Contents

  1. What Information Do We Collect?

  2. How Do We Process Your Information?

  3. What Legal Bases Do We Rely On to Process Your Personal Information?

  4. When and With Whom Do We Share Your Personal Information?

  5. Do We Use Cookies and Other Tracking Technologies?

  6. Is Your Information Transferred Internationally?

  7. How Long Do We Keep Your Information?

  8. How Do We Keep Your Information Safe?

  9. Do We Collect Information From Minors?

  10. What Are Your Privacy Rights?

  11. Controls for Do-Not-Track Features

  12. Do United States Residents Have Specific Privacy Rights?

  13. Do We Make Updates to This Notice?

  14. How Can You Contact Us About This Notice?

  15. How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You may include:

  • Names

  • Phone numbers

  • Email addresses

  • Passwords

Sensitive Information: We do not process sensitive information.

Payment Data: We may collect data necessary to process your payment if you choose to make purchases. All payment data is handled and stored by Stripe. Privacy notice: https://stripe.com/privacy.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected

In Short: Some information (such as IP address and device characteristics) is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services, including IP address, browser and device characteristics, operating system, language preferences, referring URLs, country, location, usage data, and other technical information. This information is primarily needed to maintain security and operations, and for analytics and reporting.

Log and Usage Data: Service-related diagnostic and performance information collected in log files.

Device Data: Information about your device, including IP address, hardware model, operating system, and system configuration.

Location Data: Information about your device’s location. You can opt out via device settings, though this may limit functionality.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, prevent fraud, and comply with law.

We process personal information to:

  • Facilitate account creation and authentication

  • Deliver and facilitate delivery of services

  • Send administrative information

  • Enable user-to-user communications

  • Protect an individual’s vital interests

  • Send alerts when you receive new messages from website visitors

3. What Legal Bases Do We Rely On to Process Your Personal Information?

In Short: We only process personal information when we have a valid legal basis.

If you are located in the EU or UK, we may rely on:

  • Consent (withdrawable at any time)

  • Performance of a Contract

  • Legitimate Interests

  • Legal Obligations

  • Vital Interests

If you are located in Canada, we may rely on express or implied consent, or other lawful bases permitted by applicable law.

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations.

  • Business Transfers: Mergers, sales, financing, or acquisitions

  • Affiliates: Parent company, subsidiaries, or companies under common control

5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and similar technologies.

We and our partners may use cookies, web beacons, and pixels for security, functionality, analytics, and advertising. You may opt out as described in the section on U.S. privacy rights.

6. Is Your Information Transferred Internationally?

In Short: We may transfer, store, and process your information outside your country.

Our servers are located in the United States. If you access the Services from outside the United States, your information may be transferred and processed in the United States or other countries. We take steps to protect your data in accordance with applicable law.

7. How Long Do We Keep Your Information?

In Short: We keep information as long as necessary to fulfill the purposes outlined.

We retain personal information while users have an account with us, unless a longer period is required by law. When no longer needed, we delete or anonymize data, or securely store it until deletion is possible.

8. How Do We Keep Your Information Safe?

In Short: We use reasonable security measures.

We implement technical and organizational safeguards, but no system can be guaranteed 100% secure. Access the Services within a secure environment.

9. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from children under 18.

If we learn that data from children under 18 has been collected, we will deactivate the account and delete the data. Contact privacy@hellovideo.com if you believe this has occurred.

10. What Are Your Privacy Rights?

In Short: Depending on your location, you may have rights regarding your personal information.

These may include rights to access, correct, delete, restrict processing, data portability, object to processing, and withdraw consent. Requests can be made using the contact details below.

11. Controls for Do-Not-Track Features

We do not currently respond to Do-Not-Track (DNT) signals due to the lack of an industry standard. If standards change, we will update this notice.

12. Do United States Residents Have Specific Privacy Rights?

Residents of certain U.S. states may have rights to access, correct, delete, obtain copies of, or opt out of the processing of personal data, subject to legal limitations. Requests can be made by emailing privacy@hellovideo.com.

13. Do We Make Updates to This Notice?

In Short: Yes.

We may update this notice from time to time. Material changes may be posted or communicated directly. Please review periodically.

14. How Can You Contact Us About This Notice?

Upward Trail Ventures LLC
Data Protection Officer
6339 Charlotte Pike PMB 2147
Nashville, TN 37209
United States

Email: privacy@hellovideo.com

15. How Can You Review, Update, or Delete the Data We Collect From You?

You may request access to, correction of, or deletion of your personal information by visiting http://www.hellovideo.com/data-request.